Admission

• New customers may book on a Course at any time and will pay only for the remainder of the Course.
• Bookings are accepted by phone, and Re-Booking is preferred during Re-Booking week at the Pool, however if for whatever reason this is not possible then Re-Booking over the phone or online is acceptable
• Existing customers have priority over lessons, and must Re-Book at the end the current course to ensure their place is saved.
• Places are available on a first come first serve basis.
• Courses currently run over half termly periods, and are renewed at the end of the current course.

Refunds and cancellations

• Brightwater swim school will, where possible, rearrange a missed lesson as a gesture of goodwill. We do ask that you text to rearrange this on the week of the missed lesson. These are limited to one per term and if we have space available in our sessions. 
• If the swimming pool is unfit for lessons, or has been closed by the School, then lessons will be credited onto the next course, cash refunds can be made under these circumstances if requested. Parents will be notified of a pool closure as early as possible via text message.
• If a swimming instructor is absent and we cannot provide a replacement, then a lesson will be credited onto the next course. Parents will be notified of an absent Instructor as early as possible via text.
• Refunds & credits can only be claimed during the course period.
• Brightwater Swim School is not responsible if a customer is unable to find the swimming pool, arrives late, or at the incorrect time for any lesson.

Practicalities

• Please ensure any children over 8 years of age change in the appropriate changing rooms. And that parents also only enter the correct sex changing rooms.
• Please make sure your child wears appropriate swim wear. Goggles are strongly advised.
• Please try and carry all belongings onto poolside whilst your child is having their lesson, as Brightwater swim school is not liable for any lost or stolen belongings.
• Ensure your child uses the toilet before each swimming lesson & shower before entering the pool.
• Please do not wear footwear on poolside & use the blue overshoes provided.
• Children must not enter the pool until instructed to do so by their swimming instructor.
• Please do not eat or drink on the poolside.
• Please ensure large meals are not consumed before lessons.
• Please respect Brightwater swim school’s & the school’s rules and regulations by adhering to the signs at the venue, and the above mentioned points.

We may, in order to aid your child’s swimming, physically help your child to swim, jump in or climb out of the the pool. This is in accordance with the Child Protection Act, if you would rather we didn’t do this please let us know prior to your child’s first lesson.

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Brightwater Swim School  may alter the information on its web site from time to time. Brightwater Swim School  shall have no liability arising from the use by any party of the information on this web site. Brightwater Swim School  does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Brightwater Swim School exclude all liability for contamination or damage caused by any virus or electronic transmission.

Privacy & Security Policy

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

Brightwater Swim School will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

Brightwater Swim School will process and store data relating to living individuals under the guidelines of the Data Protection Act 1998.

Brightwater Swim School Limited

Company Number: 9344042

Registered Address: 11 The Shambles, Wetherby, LS22 6NG

Recommendation scheme

We offer a free lesson for yourself and the new customer you recommended. If they book two, you also receive two lessons, and so on.